Shipping policy
At Holopex, getting your items to your door safely, smoothly, and without unexpected surprises is central to how we operate. We keep our delivery terms completely transparent so you always know what to expect.
Shipping Rates & Estimated Delivery
Every order at Holopex ships 100% FREE worldwide. No hidden freight charges, ever.
| Destination | Shipping Fee | Estimated Transit Time |
|---|---|---|
| United States & United Kingdom | $0.00 | 4 - 11 business days |
| Selected Countries* | $0.00 | 5 - 13 business days |
| Rest of the World | $0.00 | 7 - 18 business days |
*Selected Countries Include: Australia, Canada, Czechia, Ireland, Germany, France, Italy, Belgium, Mexico, New Zealand, Romania, Switzerland, Finland, Greece, Hong Kong, China, Hungary, India, Japan, Netherlands, Portugal, Singapore, South Korea, Spain, Sweden, Vietnam.
Late Delivery Protection
For the US, UK, and Selected Countries:
We work closely with our carrier partners to meet delivery schedules. If your order passes beyond the estimated delivery window, email us at hello@Holopex.com. We will credit you with $1 cashback plus a $5 coupon toward your next purchase to make up for the delay.
In the rare event of major logistics disruptions where shipping extends beyond 60 days, we issue an immediate full refund. Should the package arrive afterward, it is yours to keep at no charge.
For International / Rest of World:
Depending on national customs and regional postal transit, shipments outside our Selected Countries list may take 35 to 45 days. Every shipment includes end-to-end tracking. If your parcel exceeds 100 days in transit, we will provide a full refund or send a fresh replacement package via an alternate carrier—your choice. If the original package subsequently arrives, keep it on us.
Straightforward shipping with complete peace of mind on every destination.
Order Processing & Dispatch
Orders are verified, packed, and handed over to our courier partners within 1 to 3 business days. The moment your parcel is scanned into transit, you will receive an automated dispatch notification with your direct tracking link.
Customs, Duties & Taxes
We manage all applicable import customs and clearance duties. The total shown at your checkout is 100% final—no unexpected door fees or surprise clearance charges.
Damaged or Defective Items
If an item arrives damaged or faulty, our support team will handle it immediately. Please refer to our Refund Policy for simple steps on claiming an exchange or full reimbursement.
Mandatory Customs ID by Destination
International regulatory authorities require national identification numbers to clear inbound consumer packages. Customers shipping to the countries below must input their official ID in the Notes Section at checkout.
- Brazil: CPF (Individuals) or CNPJ (Businesses).
- Italy: Codice Fiscale (Tax Code).
- Spain: Número de Identificación Fiscal (NIF).
- China: National Resident ID.
- Russia: Passport Number or Tax Identification Number (INN).
- South Korea: Personal Customs Clearance Code (PCCC).
- Turkey: Turkish Identification Number (T.C. Kimlik No.).
- India: PAN / Government Tax ID or Aadhaar-registered ID (required by local couriers).
Please Note: Local customs agencies match this ID against the recipient's name before clearance. Missing or mismatched information will cause customs holds or package returns.
Shipping Support
Have questions about tracking, local routes, or an existing shipment? Our support desk is ready to help at hello@Holopex.com.