Privacy policy

Privacy Policy

Last updated: October 13, 2026

Holopex operates this website, catalog, and related commerce services (collectively, the "Services") to provide you with practical, reliable goods for everyday life. Holopex is hosted on Shopify, which supplies the platform and infrastructure enabling our store operations. This Privacy Policy details how we handle, collect, use, and share personal information whenever you visit our website, complete an order, or communicate with our support team. Where any term of service conflicts with this policy, this Privacy Policy governs the processing of your personal information.

Please review this document carefully. By browsing or purchasing through the Services, you acknowledge and understand our data handling practices described below.

Personal Information We Collect

In this policy, "personal information" means data that identifies or can reasonably relate to an individual. It excludes anonymized, aggregated, or de-identified data. Depending on your actions on our site and applicable statutory regulations, we may collect the following:

  • Contact & Delivery Details: Full name, shipping address, billing address, phone number, and email address.
  • Payment & Financial Information: Payment method, card numbers (processed securely via encrypted gateways), payment confirmations, and relevant billing records.
  • Account Credentials: Username, password, security credentials, preferences, and saved settings.
  • Order & Activity History: Viewed items, saved carts, purchase records, returns, replacements, cancellations, and order communications.
  • Customer Communications: Messages, inquiries, or feedback submitted to our customer care team.
  • Technical & Device Data: IP address, device type, operating system, browser specifications, and unique device identifiers.
  • Site Usage Data: Pages viewed, timestamps, navigation paths, and interactions across our site.

Sources of Personal Information

We obtain information through several touchpoints:

  • Directly from you: When you place an order, register an account, contact customer service, or submit forms on our website.
  • Automated collection: When you browse our store, collected through browser session cookies, tracking tags, and server log files.
  • Service providers: Through vendors providing our logistics, payment gateways, fraud prevention, and analytics systems.
  • Commercial & marketing partners: From legitimate third-party platforms that assist our operational needs.

How We Use Your Personal Information

We process collected data for specific operational, commercial, and legal grounds:

  • Service Fulfillment & Operations: To fulfill contracts, process transactions, arrange global shipping, handle return requests, manage your customer account, display customer reviews, and ensure accurate order delivery.
  • Marketing & Promotions: To deliver relevant product announcements, updates, promotional offers via email or messaging (subject to your communication settings), and display relevant product recommendations.
  • Security & Fraud Prevention: To authenticate transactions, verify account identity, detect malicious activity, and protect our store and customers against fraudulent purchases. Please maintain the confidentiality of your login credentials; contact our team immediately if you suspect unauthorized account access.
  • Customer Support: To answer inquiries, troubleshoot issues, process delivery updates, and manage customer relations effectively.
  • Regulatory & Legal Compliance: To satisfy tax, trade, and legal accounting obligations, respond to authorized government requests, and enforce store policies.

How We Disclose Personal Information

We may share your data with third parties under clear operational conditions:

  • With Shopify, shipping carriers, cloud storage providers, payment processors, and technical service partners performing critical operational tasks on our behalf.
  • With advertising and marketing networks to serve relevant digital promotions. Third-party partners process information according to their independent privacy statements. Depending on your location, you may opt out of promotional sharing.
  • When explicitly authorized or requested by you, including third-party social integrations or specialized courier requests.
  • Within our corporate affiliates and business entities.
  • In event of a corporate restructuring, merger, asset transfer, or when required by legal processes, subpoenas, or to defend legal rights.

Shopify Platform Relationship

Holopex is hosted on Shopify, which manages core e-commerce data and payment processing. Data you provide is transmitted to Shopify infrastructure across international facilities. Shopify also utilizes merchant-level aggregated insights to optimize platform fraud detection and performance. In these contexts, Shopify acts as an independent controller of personal data. To review their practices or exercise rights concerning Shopify's ecosystem, consult the Shopify Consumer Privacy Policy.

Third-Party Links & External Sites

Our store may link to external websites or resources. We do not control and are not responsible for the privacy practices, content, or data policies of external sites. We advise reviewing the terms and privacy notices on any third-party website you navigate to from Holopex.

Children's Privacy

The Services are intended strictly for general consumer audiences and not directed to children under the age of majority in your jurisdiction. We do not knowingly gather data from minors. If you believe a minor has shared personal data with us, contact us to have the information removed. We do not knowingly sell or share personal data belonging to individuals under 16 years of age.

Data Protection & Retention

We implement industry-standard technical measures to safeguard information. However, no digital transmission or electronic storage system can guarantee absolute invulnerability. We advise taking standard precautions with your sensitive credentials.

We retain personal records only as long as necessary to maintain your account, fulfill purchases, resolve disputes, satisfy accounting and tax regulations, or enforce agreements.

Your Rights and Privacy Choices

Depending on your jurisdiction, you may hold statutory rights regarding your personal information:

  • Right of Access / Knowledge: Request details and copies of the personal information we retain about you.
  • Right to Deletion: Request the erasure of personal records, subject to lawful retention exceptions.
  • Right to Rectification: Request corrections to outdated or inaccurate information.
  • Right to Portability: Receive a machine-readable copy of your personal data or request transfer to another service provider where technically feasible.
  • Opt-Out of Targeted Advertising / Data Sale: Opt out of targeted cross-context marketing or data transfers considered a "sale" under applicable privacy laws. If your browser broadcasts a valid Global Privacy Control (GPC) signal, our system acknowledges this as an opt-out preference. Learn more at https://globalprivacycontrol.org/.
  • Marketing Preferences: Unsubscribe from marketing emails anytime using the link at the bottom of any promotional email. Transactional notices regarding orders and account status remain active.

For visitors residing within the European Economic Area (EEA) or the United Kingdom:

  • Objection & Restriction: You have the right to object to or request restrictions on certain types of processing.
  • Consent Withdrawal: Where processing relies upon consent, you may revoke that consent at any time without affecting past lawful handling.

To opt out of Shopify-level network audience advertising tools, visit https://privacy.shopify.com/en.

Cross-Border Data Transfers

Because Holopex operates internationally, personal information may be transferred and processed in countries outside your residence, including the United States. When transferring information outside the UK or EEA, we ensure appropriate safeguards are implemented, including Standard Contractual Clauses approved by relevant supervisory authorities.

Complaints

If you have any questions or complaints regarding our data practices, reach out to our team using the contact details below. You also have the right to file an inquiry or complaint with your regional data protection authority.

Contact Information

To exercise your privacy rights, request data updates, or ask questions regarding this policy, reach us at:

  • Email: hello@Holopex.com
  • Phone: +1 307-227-4069
  • Address: M SHAHZAIB LLC, 312 W 2nd St, Unit A1184, Casper, WY 82601, United States